OL2000: (CW) ErrMsgs When Delegate Accepts Meeting Request [Q237297]

PSS ID Number: Q237297
Article last modified on 11-03-1999

The information in this article applies to:
- Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use 'Messaging Application Programming Interface' (MAPI) -services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS
If you are a delegate, and you attempt to accept a meeting request for the owner of a schedule, you may receive one or more of the following error messages:

• When you open the meeting request:
  Unable to open meeting item <subject title>. Can't open Calendar folder for user resource account.
• When you click Accept, Tentative, or Decline:
  Can't open Calendar folder for user resource account. The operation failed.

• Can't open Calendar folder for user <username>. The Calendar folder could not be found.
• When you attempt to access the schedule file directly
  Unable to open meeting item <subject title>. The Calendar folder could not be found.

• Unable to display the folder. The Calendar folder could not be found.
• followed by:
  The Calendar folder could not be found. The operation failed.

CAUSE
The owner of the schedule file is using Microsoft Schedule+ rather than Outlook.

RESOLUTION
Use Schedule+ as your primary calendar or convert the schedule owner to Outlook.

MORE INFORMATION
When migrating from Schedule+ to Outlook, owners and their delegates should upgrade at the same time. Both the schedule owner and the delegate must use the same calendaring program, either both must use Outlook, or both must use Schedule+. Outlook provides an interim solution by allowing the Outlook user to use Schedule+ as the primary calendar while using Outlook for e-mail, contacts, and other functions.

REFERENCES
For additional information about using Schedule+ as your primary calendar, please see the following article in the Microsoft Knowledge Base:

Q182105 OL98: Using Schedule+ as the Primary Calendar

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