How to Reinstall Microsoft Fax and Windows Messaging [Q235713]

PSS ID Number: Q235713
Article last modified on 10-18-2000

SUMMARY
This article describes how to reinstall Microsoft Fax and Windows Messaging.

MORE INFORMATION
This article describes how to remove and reinstall Microsoft Fax with Windows Messaging, Microsoft Outlook 97, or Microsoft Outlook 98 Corporate Workgroup installations. Follow the steps for your version of Windows in sequence to successfully reinstall Microsoft Fax.

Record Properties of Current Services
Before you make changes to your computer settings, gather the information for each service installed:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click "Mail and Fax" or Mail, click the first item in the "The following information services are set up in the profile" box, click Properties, and then write down the information. Follow this step for each service listed.

Modem Connection
Check to make sure that your modem is working properly. Use your connection to the Internet as a quick test to verify that your modem is working properly. If you do not have an Internet connection, run a diagnostics test:

1. Click [Start], point to [Settings], and then click [Control Panel].
2. Double-click 'Modems', and then verify that your modem is listed on the [General]-tab.
3. Click [Diagnostics], click the 'COM'-port that you modem is attached to, and then click [More Info].

Q190554 Troubleshooting Modem Problems in Windows 98

Remove Microsoft Fax and Windows Messaging Components
To remove Microsoft Fax and Windows Messaging components, follow the appropriate steps for your version of Windows:

Windows 98 and Windows 98 Second Edition:

1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
2. Click the Windows Setup tab, click Accessories, click Details, click to clear the WordPad check box, click to clear the Imaging check box, and then click OK.
3. Click the Install/Uninstall tab, click Windows Messaging or Exchange, click the Add/Remove button, and then follow the instructions on the screen to remove the program.
4. Click Microsoft Fax, click the Add/Remove button, follow the instructions on the screen to remove the program, click OK, and then restart your computer.

Windows 95:

1. Right-click Recycle Bin on the desktop, click Empty Recycle Bin, and then click Yes.
2. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
3. Click the Windows Setup tab, click Accessories, click Details, click to clear the WordPad check box, click to clear the Imaging check box, and then click OK.
4. Click to clear the Microsoft Fax check box, click to clear the Windows Messaging or Exchange check box, click OK, and then restart your computer.

Remove Microsoft Fax and Windows Messaging Files
After you have removed the programs as described in the steps above, the remaining files must be removed:

1. Click Start, click Shut Down, click "Restart in MS-DOS mode", and then click OK.
2. At the MS-DOS prompt, type the following lines, pressing ENTER after each line:
   

   deltree /y forms
   exit

3. After your computer restarts, verify that you have the "Show All Files" option enabled. For information about how to enable the "Show All Files" option, please see the following article in the Microsoft Knowledge Base:
   

   Q141276 How to View System and Hidden Files in Windows
   

4. After you verify that the "Show All Files" option is enabled, rename the files listed below to an .xxx extension. Note that after you have successfully reinstalled and tested Microsoft Fax, you can delete these renamed files. For information about how to rename files, click Start, click Help, click the Index tab, type "renaming" (without the quotation marks), and then double-click the "Renaming Files" topic.
   

Windows Messaging Files to Rename:
'.\Windows\System'-folder:

Cmc.dll
Mapi.dll
Mapi32.dll
Mapirpc.reg
Mapisp32.exe
Mapisrvr.exe
Mapisvc.inf
Mapiu.dll
Mapiu32.dll
Mapix.dll
Mapix32.dll
Mdisp.tlb
Mdisp32.exe
Mdisp32.tlb
Ml3xec16.exe
Mlcfg32.cpl
Mmfmig32.dll
Msfs32.dll
Mspst32.dll
Riched32.dll
Vlb32.dll
Wgpoadmn.dll
Wgpocpl.cpl
Wmsfr32.dll
Wmsui32.dll

Exchng.cnt
Exchng.hlp
Msfs.cnt
Msfs.hlp
Scanpst.hlp

Mapif0.cfg
Mapif0l.ico
Mapif0s.ico
Mapif1.cfg
Mapif1l.ico
Mapif1s.ico
Mapif2.cfg
Mapif2l.ico
Mapif2s.ico
Mapif3.cfg
Mapif3l.ico
Mapif3s.ico
Mapif4.cfg
Mapif4l.ico
Mapif4s.ico
Mapif5.cfg
Mapif5l.ico
Mapif5s.ico

Exchng32.exe
Mlset32.exe
Mlshext.dll
Scanpst.exe
Mapiwm.tpl

Awadpr32.exe
Awbmsc32.dll
Awbtrv32.dll
Awcapi32.dll
Awcl1_32.dll
Awcl2_32.dll
Awcodc32.dll
Awdcxc32.dll
Awdenc32.dll
Awdevl16.dll
Awdevl32.dll
Awfaxp32.dll
Awfext32.dll
Awfmon32.dll
Awfr32.dll
Awfxab32.dll
Awfxcg32.dll
Awfxex32.exe
Awfxio32.dll
Awfxrn32.dll
Awkrnl32.dll
Awlft332.dll
Awlhut32.dll
Awlinz32.dll
Awlzrd32.dll
Awnfax32.dll
Awpwd32.dll
Awramb32.dll
Awrbae32.dll
Awresx32.dll
Awrndr32.dll
Awschd32.dll
Awsnto32.exe
Awsrvr32.dll
Awt30_32.dll
Awutil32.dll
Awview32.dll
Faxcodec.dll
Rndsrv32.dll
Wpsapd.dll
Wpsuni.drv
Wpsunire.dll
Mapi32.dll
Genfax.apd

Awfax.hlp
Awfax.cnt
Awprt.hlp
Faxview.hlp
Faxview.cnt
Faxcover.hlp

Confdent.cpe
Fax.txt
Faxcover.exe
Faxview.exe
Fyi.cpe
Generic.cpe
Urgent.cpe

Install Microsoft Fax and Windows Messaging
Windows 98 and Windows 98 Second Edition:

1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
2. Click the Windows Setup tab, click Accessories, click Details, click to select the WordPad check box, click to select the Imaging check box, click OK, and then click OK.
3. Insert your Windows 98 or Windows 98 Second Edition CD-ROM in the CD-ROM drive. Click "Browse This CD", and then locate the following folder:
   

   .\Tools\OldWin95\Message\US

4. Double-click the Wms.exe program file, follow the instructions on the screen to install Windows Messaging, remove the Windows 98 or Windows 98 Second Edition CD-ROM from the CD-ROM drive, and then restart your computer.
5. Place your Windows 98 or Windows 98 Second Edition CD-ROM in the CD-ROM drive. Click "Browse This CD", and then locate the following folder: Tools\OldWin95\Message\US
6. Double-click the Awfax.exe program file, follow the instructions on the screen to install Microsoft Fax, and then restart your computer.

Window 95:

1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
2. Click the Windows Setup tab, click to select the Microsoft Fax check box (you may receive a message about installing Windows Messaging, Imaging, and WordPad), click OK, and then restart your computer.
3. Double-click Recycle Bin on the desktop, and then click Select All on the Edit menu.
4. Click click Restore on the File menu, click No to file replacement messages, and then click Close in the upper-right corner of the Recycle Bin dialog box.

Install Microsoft Fax and Windows Messaging with Outlook 97 or 98
NOTE: If you install Outlook 98 Internet Mail Only, Microsoft Fax may be replaced with WinFax. For additional information about Outlook 98 and Microsoft Fax, please see the following article in the Microsoft Knowledge Base:

Q183762 Microsoft Fax Replaced with WinFax Starter Edition

To install Outlook 97 or Outlook 98 Corporate Workgroup:

1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
2. Click the program you want to install, and then click Add/Remove.
3. Follow the directions and choose to reinstall components, click OK, and then restart your computer.

Verify Installed Services
For the Microsoft Fax program to work properly, the Personal Folders, Personal Address Book, and Microsoft Fax services must be installed. To verify that these services are installed, check the "Mail and Fax" or Mail tool in Control Panel:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click "Mail and Fax" or Mail. If the Inbox wizard runs, click Microsoft Fax Service, and then click OK.
   NOTE: If there is a Microsoft Mail system that you connect to, click Microsoft Mail and configure it according to the notes you wrote down in the "Record Properties of Current Services" section at the beginning of this article.
3. Click Personal Address Book, click Properties, browse to the location of the '.PAB'-file that you wrote down in the "Record Properties of Current Services" section of this article, click Open, and then click OK.
4. Click Personal Folders, click Properties, browse to the location of the .pst file that you wrote down in the "Record Properties of Current Services" section of this article, click Open, and then click OK.

If the Personal Folders, Personal Address Book, and Microsoft Fax services are missing, add each service:

1. Click Add, click Personal Folders, and then click OK.
2. Browse to the .pst file that you wrote down in the "Record Properties of Current Services" section of this article, click the .pst file, click Open, and then click OK.
3. Click Add, click Personal Address Book, and then click OK.
4. Browse to the .pab file that you wrote down according in the "Record Properties of Current Services" section of this article, click the .pab file, click Open, and then click OK.
5. Click Add, click Microsoft Fax, and then click OK.

REFERENCES
For additional information about how to install Microsoft Fax for the first time on Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:

Q152196 How to Install and Use Microsoft Fax

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