OL98: (CW) ErrMsgs When Delegate Accepts Meeting Request [Q234979]

PSS ID Number: Q234979
Article last modified on 11-03-1999

The information in this article applies to:
- Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use 'Messaging Application Programming Interface' (MAPI) -services. To determine your installation type, on the 'Help'-Menu click 'About Microsoft Outlook'. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS
If you are a delegate, when you attempt to accept a meeting request for the owner of a schedule, you may receive one or more of the following error messages:

• When you open the meeting request:
  Unable to open meeting item <subject title>. Can't open Calendar folder for user resource account.
• When you click Accept, Tentative, or Decline:
  Can't open Calendar folder for user resource account. The operation failed.

• Can't open Calendar folder for user <username>. The Calendar folder could not be found.
• When you attempt to access the schedule file directly
  Unable to open meeting item <subject title>. The Calendar folder could not be found.

• Unable to display the folder. The Calendar folder could not be found.
• followed by:
  The Calendar folder could not be found. The operation failed.

CAUSE
The owner of the schedule file is using Microsoft Schedule+ rather than Outlook.

RESOLUTION
Use Schedule+ as your primary calendar, or convert the schedule owner to Outlook.

MORE INFORMATION
When you upgrade from Schedule+ to Outlook, owners and delegates should upgrade at the same time. Both the schedule owner and the delegate must use the same calendaring program; both must use Outlook or both must use Schedule+. Outlook provides an interim solution by allowing the Outlook user to use Schedule+ as their primary calendar while using Outlook for e-mail, contacts, and other functions.

REFERENCES
For additional information about using Schedule+ as your primary calendar, please see the following article in the Microsoft Knowledge Base:

Q182105 OL98: Using Schedule+ as the Primary Calendar

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