OL97: Outlook Caused an Invalid Page Fault in AWFXCG32.DLL [Q175314]

PSS ID Number: Q175314
Article last modified on 10-25-2000

The information in this article applies to:
- Microsoft Outlook 97

SYMPTOMS
When you quit Microsoft Outlook 97, you receive the error:

OUTLOOK caused an invalid page fault in module AWFXCG32.DLL at 0137:7f7ef389.

Invalid Page Fault in Kernel32.dll" instead, under the same circumstances.

CAUSE
There are three possible causes for this problem:

• Microsoft Internet Explorer version 4.0 is used in conjunction with the Microsoft Fax service.
• Microsoft Internet Explorer version 5.0 is used in conjunction with the Microsoft Fax service.
• The Distributed Common Object Model for Windows 95 (DCOM95) that ships with Microsoft Visual C++ 5.0, Microsoft Visual Basic 5.0, and Microsoft Visual Studio 97, is used in conjunction with the Microsoft Fax service.

RESOLUTION
There are six methods to resolve this problem.

• Remove DCOM95 from your computer.
• Remove Microsoft Fax from your Outlook Profile.
• Rename the Awfxcg32.dll and reinstall Internet Explorer 4.0.
• Extract the Awfxcg32.DLL.dll file from the IE 4.0 CD cab files.
• Obtain the Awfxcg32.exe file from the Microsoft Download Center.
• Click [Close] when you receive the error message.

Remove DCOM95 from Your Computer
To remove DCOM95 from your computer, follow these steps:

1. On the Windows taskbar, click [Start], point to [Settings], and then click [Control Panel].
2. In 'Control Panel', double-click 'Add/Remove Programs'.
3. Click to select "DCOM for Windows 95" and click 'Add/Remove'.
4. When prompted, click [Yes] to restart your computer.

Remove Microsoft Fax from Your Outlook Profile
To remove Microsoft Fax from your Outlook profile, follow these steps:

1. Quit Outlook.
2. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.
3. Double-click Mail and Fax, click Show Profiles, select the Profile that contains the fax service, and then click Properties.
4. Click Microsoft Fax, click Remove, then click Yes.
5. Click OK, then click Close.
6. On the File menu, click Close.

Rename Awfxcg32.dll and Reinstall Internet Explorer 4.0
To rename Awfxcg32.dll and reinstall Internet Explorer 4.0, follow these steps:

1. Click the [Start]-button, click [Shut Down], click to select, "Restart the computer in MS-DOS mode," and then click Yes.
   [This will not work on Windows NT-, Windows ME- or Windows2000-computers -- Remark CB]
2. After your computer restarts, at the 'Command prompt', type

   cd \windows\system

   then press [ENTER].
   NOTE: If you are using Windows NT 4.0, use

   cd \windows\system32

3. Use the MS-DOS 'Rename'-command to change the name of the file:

   ren awfxcg32.dll awfxcg32.old

   then press [ENTER].
4. At the 'Command prompt', type

   cd..

   and then press [ENTER].
5. At the 'Command prompt', type

   win

   and then press [ENTER]. This will start Windows and any programs in your 'Startup'-folder.
6. Run the 'Setup'-program for Internet Explorer 4.0. Click to select the option to 'Reinstall All'.

Extract AWFXCG32.dll from the IE 4.0 cab files
Extract a copy of the 'Awfxcg32.dll'-file from the Internet Explorer 4.0 cabinet-files. To do this, follow these steps:

1. Click [Start], point to [Programs], and then click [MS-DOS Prompt].
2. Type "cd\" (without quotation marks), and then press [ENTER].
3. Type the following line at the 'command prompt', and then press [ENTER]

   extract 'drive':'path'\ie4_s2.cab ie4_2.cab /l 'drive2':'path2'

   where 'drive' is the drive letter in which the Internet Explorer 4.0 'Setup'-files are located, 'path' is the path to the folder in which the Internet Explorer 4.0 Setup files are located, 'drive2' is the drive in which to extract the Ie4_2.cab file to, and 'path2' is the location in which to extract the Ie4_2.cab file to. For example:

   extract c:\intern~1.0se\ie4_s2.cab ie4_2.cab /l c:\intern~1.0se

4. Type the following line at the command prompt, and then press ENTER

   extract 'drive':'path'\ie4_2.cab awfxcg32.dll /l 'drive2':'path2'

   where 'drive' is the drive letter in which the IE4_2.cab is located, 'path' is the path to the folder in which the IE4_2.cab is located, 'drive2' is the drive in which Windows is installed on, and 'path2' is the location of the Windows\System folder. For example:

   extract c:\intern~1.0se\ie4_2.cab awfxcg32.dll /l c:\windows\system

5. Type "exit" (without quotation marks), and then press [ENTER].
6. Restart your computer.

Q129605 How to Extract Original Compressed Windows Files

Obtain the 'Awfxcg32.exe'-File from the Microsoft Download Center
For additional information about how to obtain and use this file, click the article number below to view the article in the Microsoft Knowledge Base:

Q174926 Updated Awfxcg32.dll to Fix IPF Exiting Outlook

Click Close When You Receive the Error Message
Because this error occurs during the shutdown phase, there is no effect on your data.

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