Last updated January 19, 2001

XCLN: Can't Open Schedule: The Schedule File Could Not Be Opened [Q216509]

PSS ID Number: Q216509
Article last modified on 06-11-1999

The information in this article applies to:
- Microsoft Schedule+, version 7.5

SYMPTOMS
A user who has permission to open another user's schedule may periodically get an error message similar to the following:

The schedule file could not be opened. The file could not be found.
If user permissions are removed and re-added, the problem temporarily goes away.

CAUSE
The schedule file may be corrupted.

WORKAROUND

  1. Follow the steps in the following Microsoft Knowledge Base article to export Schedule+ Data Clear information from the server:
    Q150612 Deleting the Schedule+ Data From the Exchange Server
  2. Reimport the '.SC2'-file to the server.
  3. Re-add permissions of the owner to the user who was previously receiving the error message.
Copyright Microsoft Corporation 1999.